Question 1

Do you offer free shipping?

Accepted Answer

Yes — every order ships free across the US with no minimum spend and no hidden charges at checkout.

Question 2

How long does delivery take?

Accepted Answer

Most orders are dispatched within 1 business day and arrive in 3–5 business days. You'll receive tracking by email as soon as your order ships.

Question 3

Can I change or cancel my order?

Accepted Answer

If your order hasn't shipped yet, email us at hello@petshop.care and we'll update or cancel it for you. Once it's on the way, we'll help you arrange a return.

Question 4

Are your products safe for puppies and kittens?

Accepted Answer

Each product page lists the recommended life stage and size range. If you're unsure, reach out — we're happy to recommend something suited to your pet.

Question 5

How do I contact customer support?

Accepted Answer

Our team is available 24/7 by email at hello@petshop.care and typically responds within a few hours.

Questions, answered.

Do you offer free shipping?

How long does delivery take?

Can I change or cancel my order?

Are your products safe for puppies and kittens?

How do I contact customer support?